Frequently Asked Questions FAQs HOW SAFE IS MY MONEY? Your accounts are insured against lost or stolen cash or securities at Pershing LLC or SagePoint Financial, Inc. by the Securities Investor Protection Corporation (SIPC), a U.S. government-chartered corporation. As a member of SIPC, securities in your account are protected up to $500,000 for lost or stolen securities. For details, please see www.sipc.com.In addition to SIPC protection, Pershing provides additional coverage for client assets: An aggregate loss limit of $1 billion for eligible securities-over all client accounts. A per-client loss limit of $1.9 million for cash awaiting reinvestment-within the aggregate loss limit of $1 billion. Note: This does not protect your account from market loss. WHO HOLDS MY MONEY? Our custodian is Pershing LLC, located in Jersey City, New Jersey. Pershing was founded in 1936 and is the largest independent clearing/custody firm. Pershing is a division of The Bank of New York Mellon Financial (NYSE BNY). The Bank of New York, founded in 1784 by Alexander Hamilton, is the oldest bank in the nation.BYN Mellon Financial Highlights as of December 31, 2016: $1.65 trillion in assets under management $29.9 trillion in assets under custody $333.5 billion in total assets $35.4 billion in total shareholders’ equity $48.64 billion market capitalization $15.2 billion total revenue Source: The Bank of New York Mellon Corporation 2016 Annual Report. WHO IS SAGEPOINT FINANCIAL, INC.? SagePoint Financial, Inc. is an independent broker-dealer and an unaffiliated third party. While giving us access to the securities markets, SagePoint Financial, Inc. provides compliance and supervisory oversight of Plan ONE Financial Group for our clients. www.sagepointfinancial.com ARE YOU EMPLOYED BY SAGEPOINT OR PERSHING No. We are employees of Plan ONE Financial Group. SagePoint Financial, Inc. and Pershing LLC are independent third parties that provide services to us. WHAT LICENSES AND DESIGNATIONS DO YOUR PROFESSIONALS HAVE? Our team members hold various professional designations including: CERTIFIED FINANCIAL PLANNER™ (CFP®) Chartered Retirement Planning Counselor (CRPC®) Registered Financial Consultant (RFC®) Series 6 Registered Representative designation Series 7 Registered Representative designation Series 65 Investment Advisor designation Series 24 Securities Firm Principal designation Series 26 Securities Firm Principal designation Series 53 Municipal Securities Principal designation WHAT IS A FIDUCIARY AND WHY IS HAVING A FINANCIAL ADVISOR THAT ACTS AS YOUR FIDUCIARY IMPORTANT? A fiduciary is an individual in whom another has placed the utmost trust and confidence to manage and protect property or money. It describes the relationship wherein one person has an obligation to act for another person’s best interests. Plan ONE Financial Group acts in a fiduciary capacity for its investment advisory clients. When advisors recommend investments that pay commissions, a fiduciary relationship does not exist. Clients of Plan ONE Financial Group in fee-based accounts do not pay commissions, hence a fiduciary relationship exists. We do have the ability to earn commissions on certain transactions, but these cannot be executed in fee-based accounts. If a client wants to purchase an investment that carries a commission, we can facilitate in a separate, non-fee based account. HOW DO I KNOW YOU WON'T RUN OFF WITH MY MONEY? Clients’ assets are held by a third party public custodian, Pershing LLC. All checks from clients must be made payable to Pershing LLC. Plan ONE Financial Group employees do not have access to client assets. We can generally only move money from your account in the following fashion: A wire transfer to another account in the exact same name at another institution with your written permission. A check payable to the parties listed on your account registration (e.g. Mr. & Mrs. Jones) and mailed to your address of record. Other transfers are possible but only with the client’s express written permission and backup verification and authorization from SagePoint Financial, Inc. and Pershing. WHAT ARE YOUR INVESTMENT ADVISORY FEES? Our fee schedule: 1.00% on the first $5,000,000 0.50% on the next $20,000,000 0.40% on $25,000,000 and above For Example:If you have a $1.0 million dollar account, the fee would be calculated as follows: 1.0% on $1,000,000 or $10,000.There may be wholesale custodial charges associated with the account. For instance, Pershing may charge an annual fee on IRAs of $35. Plan ONE Financial Group receives no commissions in this arrangement. WHAT ABOUT 12B-1 FEES? We refund 100% of 12b-1 fees to our clients in our fee-based arrangement. IN THE EVENT OF A NATURAL DISASTER OR OTHER MAJOR REGIONAL EMERGENCY, WILL I STILL BE ABLE TO CONTACT PLAN ONE FINANCIAL GROUP TO CONDUCT BUSINESS? If operations are disrupted at our office, we are able to work with full capabilities at any location with Internet access (this includes mobile devices). Our cloud-based systems ensure nearly 100% uptime if there is a regional emergency.